POLICIES

Vacation Rental General Policies

  • no smoking anywhere on the property. You will be charged an additional cleaning fee if we have to shampoo carpets and drapes to remove smoke odors.
  • no pets permitted
  • all rates are subject to change without notice
  • check-in in after 3 p.m.
  • check-out is by 11 a.m.
  • we reserve the right to refuse service.
  • please let us know if you have any children ages 3 and under in your party.
  • payment in full is due at the time of reservation if made less than 6 months in advance.
  • to secure reservations 6+ months in advance, 50% of the total price is due at the time of reservation and the balance is due 30 days before your arrival.

Fees

  • 159/ night double occupancy
  • $20/night for each additional person
  • one-time cleaning fee of $60
  • one-time booking charge of $15
  • additional fees for any damaged caused by guests

Cancellation policy

  • 60+ days prior to arrival date will receive a full refund.
  • 30-59 days prior to arrival date will receive an 85% refund.
  • 15-29 days prior to arrival date will receive a 50% refund.
  • 7-14 days prior to your arrival date will receive a 25% refund.
  • Cancellations received less than one week to arrival date will forfeit payment.

Management and Booking of the Vacation Rental

  • Property owned and managed by Hawaii Rainforest Eco Vacations
  • Booking services provided by Hawaii Volcano Vacations
  • On-site guest services are provided by Hawaii Rainforest Eco Vacations